Today’s Date: 05/27/2021

Contractor shall provide a PC Support Technician that will perform various tasks to receive, store, image, deploy, repair and dispose of PC equipment. In addition, the PC Support Technician must be able to maintain and manage PC hardware inventory. The PC Support Technician position requires an in-depth understanding of computer hardware, software and peripheral devices. The PC support Technician will perform imaging, provide effective solutions for break/fix problems and assist with the receiving of purchased Information Technology (IT) equipment and the disposal of IT equipment that has reached end of life.

QUALIFICATIONS
A two (2) year or four (4) year degree in IT and/or a minimum of a CompTIA A+ certification.

PC Support Technician must have a minimum of five (5) years of current hands-on experience in desktop and/or maintenance support performing the following:

• PC Imaging
• Repairing PC equipment
• Wiping Hard Drives
• Troubleshooting and identifying root cause of PC equipment performance problems
• Supporting end users via a service request (ticketing) system

SKILLS, KNOWLEDGE AND ABILITIES
PC Support Technician must possess effective written and verbal communication skills. Proficiency with Microsoft (MS) Office products specifically creating and updating Excel spreadsheets. 

Today’s Date: 05/27/2021

A Project Manager that will perform the following:

(i) Lead a team of cross-functional resources in the execution of project deliverables for the projects in accordance with Client’s strategic needs.
(ii) Create and maintain the following project management artifacts/documents:
a. Responsibility matrix – Responsible, Accountable, Consulted, Informed (RACI)
b. Project management plan
c. Project schedule
d. Procurement related documents (Statement of Work (SOW), Executive Summary and Independent Cost Estimate (ICE)
e. Weekly status reports
f. Budget documents (i.e. spend plan, acquisition plan) risks and issues logs
g. Lessons learned (iii) Support the achievement of the project objectives, perform the following tasks:
a. Identify roles and responsibilities
b. Define and estimate activities
c. Determine the budget and control costs
d. Manage and control the scope, manage change controls as needed
e. Facilitate status meetings
f. Review and validate scope, schedule and budget

QUALIFICATIONS
Four (4) year degree in Computer Science, Business, IT or related field.

A current Project Management Institute (PMI) and Agile certification.

Project Manager must have a minimum of eight (8) years of current experience in:

(i) Planning, directing and monitoring proposed solutions, strategic plans, best practices, and tools for delivering approved IT projects that support Authority and transportation initiatives. Participates with customers to conceptualize and implement IT strategies that may affect both IT and the entire enterprise.

(ii) Leading and managing all aspects of the project life cycle including initiation, planning, execution, controlling and closure. Leads other project managers with similar project assignments. Managing projects according to defined objectives and overall project plan management. Analyzing business processes and end-user requirements by matching defined needs to solutions. Communicating with all levels of the organization, as well as vendors, contractors, and consultants in leading Business Analysts, teams or other project managers to deploy IT-based solutions. Performs in a hands-on technical role as well as a management role.

(iii) Managing multiple clients and/or teams for major IT projects and smaller staff levels for assigned IT projects. Serving as a team leader, project manager and relationship manager. Estimates resources needed to achieve project goals. Developing contingency plans to ensure timely delivery of projects.

(iv) Coaching, mentoring, motivating and leading less experienced project managers, project team members and contractors in assuming accountability for assigned work and IT methods for delivery

(v) Overseeing a range of financial responsibilities (budgeting, analysis, reporting, and business cases) associated with all projects under the purview of Client’s Department of IT.

(vi) Developing and delivering status reports to clients and Client’s Department of IT management on all phases of assigned projects. Working with Authority-Wide departments and offices for project reviews.

(vii) Performing a key role in testing leading-edge technology; creating, performing and analyzing the results of test plans for various systems.

SKILLS, KNOWLEDGE AND ABILITIES

Must have experience managing multiple IT programs/projects simultaneously with moderate to high complexity.

• Excellent written and verbal communication skills.
• Presentation and facilitation skills. Solid organizational skills including attention to detail and multi-tasking skills. Communication and interviewing skills.
• Understanding of the business model and processes.
• Problem solving and structured analysis skills.
• Project management skills.
• Systems analysis and design methodologies.
• Technical skills.
• Project Management Professional (PMP) certification strongly desired.

Today’s Date: 05/27/2021

Contractor shall provide a highly skilled Enterprise (Voice & Data) Architect with experience supporting a large enterprise system with knowledge of Azure or Amazon Web Services (AWS) that will perform design, configuration, and implementation to support the Authority’s network communications hardware, switches, storage, email, train control, and closed-circuit television (CCTV).

QUALIFICATIONS
Four (4) year degree in Technology, Engineering, or Mathematics. The Enterprise (Voice & Data) Architect must be a Cisco Certified Network Professional (CCNP) or Cisco Certified Design Professional (CCDP) and must be Cisco Certified Network Associate Voice (CCNA Voice). Minimum of five (5) years of hands-on experience with multi-site VoIP configuration and experience with H.323, Ses s ion Ini t iat ion Protocol (SIP) and/or Me d i a Ga t ewa y C o n t r o l (MGC) protocols. The Enterprise (Voice & Data) Architect must have exceptional administration, troubleshooting and support experience with Cisco Un i f i e d C o n t a c t C e n t e r E x p r e s s ( UCCX) version 10 and above.

(i) Must have a strong analytical background with accompanying troubleshooting skills as well as effective communication skills. Experience designing and engineering commercial environments, architectures, and designs.
(ii) The Enterprise (Voice & Data) Architect must have working knowledge of telecom/data circuit Cisco Unified Communications Manager, and Unity Connection.
(iii) Knowledge of security standards such as Federal Risk and Authorization Management Program (FedRAMP), Federal Information Security Management Act of 2002 (FISMA) and Security Requirements Guide (SRG). Data Center Virtualization (DCV) Track and certified Design Expert Certification completed for that respective certification track SIP Trunk, Cisco Unified Border Element (CUBE), Cisco UCCX, Reporting, and Cisco WebEx and Implementation, migration and device replacements.

SKILLS, KNOWLEDGE AND ABILITIES

• Proficiency with all Microsoft (MS) Office programs is necessary, including familiarity with SharePoint.
• Must have excellent communication skills, strong organizational abilities, and a high degree of attention to detail. Excellent troubleshooting experience.
• The Enterprise Architect (Voice & Data) will report to the Office of Technology Infrastructure and Production. The Enterprise Architect (Voice & Data) will perform the following:
  (a) Configure, install, and test the new servers for new applications that are scheduled to be deployed Authority-Wide. Ensure the storage is zoned correctly for all the applications requests.
  (b) Work with project managers on the configuration and deployment of servers and security groups to meet the needs of each project on behalf of the Authority. The Engineer will also work Business Units and Stakeholders (internal/external) to implement, configure, deploy, and optimize the central monitoring nucleus of the technology infrastructure for business sustainment.
• The Enterprise (Voice & Data) Architect should also be able to work in a fast-paced environment with minimal supervision individually and with a team. Flexibility to work in shifts for twenty-four (24) hours per day, seven (7) days per week, 365 days per year support. Hands on experience in Patch management life cycle. Coordination withmultiple stakeholders / third-party vendors for break-fix. Responsible for identification and mitigation of risks and vulnerabilities. Prepare disaster recovery (DR) plan and show successful function and failover in DR exercises and outages.
• Provide leadership, technical expertise, and operational support for enterprise-wide IT Voice and Network infrastructure.
• Support the enterprise voice systems and network including carrier circuits, hosted Inter a c t i ve Voi ce Response ( IVR), and connectivity to vendor network, and UCCX system.
• Provide current state voice assessments, develop architectures based on industry best practices and emerging technologies
• Monitor and plan capacity of all voice infrastructures, devices, and data circuits to plan for future growth.
• Develop, document, communicate and enforce standards, policies, and procedures for standardizing assets.
• Establish guidelines and standards for capacity management review and establishes standards for voice operations.
• Perform detailed designs of new or changes to existing Voice infrastructure.
• Perform root cause analysis, resolve problems, and recommend solutions.
• Implement arrangements for disaster recovery and documents recovery procedures. Conduct testing of recovery procedures.
• The Enterprise (Voice & Data) Architect will produce a Visio for application mapping and Sign-off by the application support personnel and stakeholder. The Enterprise (Voice & Data) Architect should contain the end to end communication of the application.
• The Enterprise Architect (Voice and Data) should also be versed on security governance standards/policies/organizations such as Payment Card Industry (PCI) Data Security Standard, Health Insurance Portability and Accountability Act of 1996, Criminal Justice Information Services, and Georgia Criminal Information Center.

Today’s Date: 05/27/2021

Network Engineer with experience supporting a large Enterprise system with knowledge of Azure or Amazon Web Services (AWS) that will perform design, configuration, and implementation to support the Authority’s Network communications
hardware, switches, storage, email, train control, and closed-circuit television (CCTV).

QUALIFICATIONS
Four (4) year degree in Technology, Engineering, or Mathematics. Minimum of seven (7) years of experience with engineering and administration in large network environments. Must have a strong analytical background with accompanying troubleshooting skills as well as effective communication skills. Experience designing and engineering commercial cloud environments, architectures, and designs. Expert knowledge in storage technologies.

(i) Hands-on skill in network design, installation, and configuration for large-scale cloud environments. Experience with best practices associated with migrating and configuring storage across geographically distributed cloud-based architecture.

(ii) Knowledge of security standards such as FedRAMP, FISMA and SRG. Data Center Virtualization (DCV) Track and certified Design Expert Certification completed for that respective certification track. 

(iii) Knowledge of Cisco Certified Network Professional (Data Center, Enterprise, CyberOps, and Security), Cisco Certified Network Expert (Enterprise Infrastructure, Enterprise Wireless, Data Center, and Security) or Cisco Certified Architect. Palo Alto Networks Certified Cybersecurity Entry Level, Palo Alto Networks Certified Cybersecurity Entry level, Palo Alto Networks Certified Network Security Administrator, Palo Alto Networks Certified Network Security Engineer, Prisma Certified Cloud Security Engineer, or Palo Alto Networks Certified Security Automation Engineer.

(iv) Experience using network management and performance tools i.e. SolarWinds, Cisco Works, Brocade Network Analyzer, and Sniffer.

(v) Microsoft Certified: Azure Solutions Architect Expert

SKILLS, KNOWLEDGE AND ABILITIES
Proficiency with all Microsoft (MS) Office programs is necessary, including familiarity with SharePoint. Must have excellent communication skills, strong organizational abilities, and a high degree of attention to detail. Excellent troubleshooting experience. Prior experience with installing and maintaining internal / external Virtual Private Network (VPN) topologies (Client, Tunnel, etc), firewalls (Cisco ASA / Nokia / Checkpoint / Palo Alto), network switches (layer 2 & 3) and routers. The Network Engineer will report to Client’s Office of Technology Infrastructure and Production.

The Network Engineer will perform the following:

(i) Work with project managers on the configuration and deployment of network and security communications hardware to meet the needs of each project on behalf of the Authority. The Engineer will also work with business units and stakeholders (internal/external) to implement, configure, deploy, and optimize the central monitoring nucleus of the technology infrastructure for business sustainment.

(ii) Design, implement, and test wireless, local area network (LAN), wide area network (WAN), Internet, and other data communications systems and segments.

(iii) Coordinate network maintenance activities on behalf of the Authority, external transit agencies, and other technical service personnel.

(iv) Monitor and perform routine analysis and optimization on the network to ensure functionality, traffic volume, and rates of transmission and coordinate proactive maintenances on equipment as needed in the event a fault is detected.

(v) Oversee design, security, installation, maintenance of the company’s network facilities including Primary Rate Interface (PRI), Digital Transmission Line (T1), Digital Subscriber Line (DSL), Digital Signal (DS3), and frame relay circuits.

(vi) Understand the technical aspects and network impacts of various communications services including LAN, WAN, Domain Name System (DNS), Simple Male Transfer Protocol) SMTP, Dynamic Host Configuration (DHCP), Hypertech Transfer Protocol (HTTP), DNS, File Transfer Protocol (FTP), Structured Query Language (SQL), and other current communications technologies and protocols.

(vii) Document equipment, data circuits, and overall network structure and layout. Develop implementation and installation proposals for new LAN/WAN environments.

(viii) Strong knowledge of routing protocols (Enhanced Interior Gateway Routing Protocol (EIGRP), Boarder Gateway Protocol (BGP), Open Shortest Path First (OSPF). 

(ix) The Network Engineer should also be able to work in a fast-paced environment with minimal supervision individually and with a team. Flexibility to work in shifts for twentyfour (24) hours per day, seven (7) days per week, 365 days per year support. Hands on experience in patch management life cycle. Coordination with multiple stake holders / third-party vendors for break-fix. Responsible for identification and mitigation of risks and vulnerabilities. Prepare disaster recovery (DR) plan and show successful function and failover in DR exercises and outages.

(x) The Network Engineer will also administer backup architecture using several solutions. The Network Engineer should also be versed on security governance standards/policies/organizations such payment Card Industry, Health Insurance Portability and Accountability Act of 1996, Criminal Justice Information Services, and Georgia Criminal Information Center.

Today’s Date: 05/27/2021

Systems Administrator with experience supporting a large Enterprise system with knowledge of Azure or Amazon Web Services (AWS) that will perform design, configuration, and implementation to support the Authority’s Network communications hardware, switches, storage, email, train control, and closed-circuit television (CCTV).

QUALIFICATIONS
Four (4) year degree in Technology, Engineering, or Mathematics. VMware Certified Professional (VCP5 or VCP6) certification. Experience as a Windows/Linux System Administrator supporting a large enterprise system with knowledge of Microsoft Active Directory, Windows 2008/2012/2016, Linux/ UNIX Information and Computing System (UNIX) Operating Systems. Minimum of seven (7) years of experience with engineering and administration in virtualized environments. Needs strong relevant experience in a large virtualized environment to include virtual networking and storage management.

(i) Must have a strong analytical background with accompanying troubleshooting skills as well as effective communication skills. Experience designing and engineering commercial cloud environments, architectures, and designs. Expert knowledge in storage technologies.

(ii) Hands-on skill in storage design, installation, and configuration for large-scale cloud environments. Experience with best practices associated with migrating and configuring storage across geographically distributed cloud-based architecture.

(iii) Administration experience in a VMware or Microsoft or on an Azure or Amazon Web Services (AWS). Scripting experience w/ Microsoft PowerShell and vSphere PowerCLI.

(iv) Knowledge of security standards such as FedRAMP, FISMA and SRG. Data Center Virtualization (DCV) Track and certified Design Expert Certification completed for that respective certification track.

(v) Network Virtualization Track and certified Design Expert Certification completed for that respective certification track.

(vi) Cisco Certified Network Professional Data Center, Storage Networking Industry  Association (SNIA) Certified Storage Networking Expert, NetApp Certified Data Administrator, Brocade Certified Network Engineer, EMC Storage Administrator Track, HP Master ASE: Storage Solutions Architect V1, or Hitachi Data Systems Qualified Professional Storage Administration.

SKILLS, KNOWLEDGE AND ABILITIES
Proficiency with all Microsoft (MS) Office programs is necessary, including familiarity with SharePoint. Must have excellent communication skills, strong organizational abilities, and a high degree of attention to detail. Excellent troubleshooting experience. Prior experience with NetApp, Hitachi, IBM, or EMC is preferred. Prior work experience in an enterprise level leveraging both on premise and cloud storage solutions is desired. Prior experience with installing and maintaining servers, storage, and backup solutions. The Systems Administrator will report to the Office of Technology Infrastructure and Production. The Systems Administrator will perform the following:

(i) Configure, install, and test the new servers for new applications that are scheduled to be deployed Authority-Wide. Ensure the storage is zoned correctly for all the applications requests.

(ii) Work with project managers on the configuration and deployment of servers and security groups to meet the needs of each project on behalf of the Authority. The System Administrator will also work business units and stakeholders (internal/external) to implement, configure, deploy, and optimize the central monitoring nucleus of the technology infrastructure for business sustainment.

(iii) Possess strong analytical, communication, problem solving skills on Active Directory, DNS, Group Policy Object (GPO), DHCP, Event Logs, File Server, Server Load Balancer, Storage, and solution implementation experience. The Systems Administrator should also be able to work in a fast-paced environment with minimal supervision individually and with a team. Flexibility to work in shifts for 24 hours a day x 7 days a week x 365 days per year support. Hands on experience in patch management life cycle. Coordination with multiple stake holders/third party vendors for break-fix. Responsible for identification and mitigation of risks and vulnerabilities. Prepare disaster recovery (DR) plan and show successful function and failover in DR exercises and outages.

(iv) Experience in calculating storage metrics with new technologies to increase efficiency and are responsible for the daily administration of storage facilities. The System Administrator will be responsible for capacity planning and tweaking performance for storage and backup environments.

(v) Handle replication of DR data to make sure that data is recovered, in case of any glitches. System Administrator will configure and administer performance and massive storage arrays while deploying and configuring Storage Area Network (SAN). They upgrade, implement, monitor policies, and procedures to ensure steady storage provisioning, protection of data, and adherence to compliance.

(vi) Experience resolving storage issues using Network File System (NFS), Fiber Channel over Ethernet (FCoE), and Common Internet File System (CIFS) protocols. They also administer backup architecture using several solutions. The System Administrator should also be versed on security governance standards/policies/organizations such payment Card Industry, Health Insurance Portability and Accountability Act, Criminal Justice Information Services, and Georgia Criminal Information Center.

(vii) The Systems Administrator will properly map the storage for the Enterprise and Closed- Circuit Television (CCTV) network and coordinate migrations with the business units and stakeholders of the applications implemented on both networks. The System Administrator will configure all new storage into SolarWinds for proper reporting and life cycle management. The System Administrator will produce a Visio for application mapping and sign-off by the application support personnel and stakeholder. The Visio should contain the end to end communication of the application.

(viii) The Systems Administrator should also be versed on security governance standards/policies/organizations such as payment Card Industry, Health Insurance Portability and Accountability Act of 1996, Criminal Justice Information Services, and Georgia Criminal Information Center.

Today’s Date: 05/27/2021

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SYSTEMS APPLICATIONS AND PRODUCTS (SAP) DEVELOPER/ANALYST (1 Position)
The Systems Applications and Products (SAP) Developer/Analyst must study Client’s current
information systems and procedures and design reports and data visualizations to help the
organization operate more efficiently and effectively. The SAP Developer/Analyst brings business
and information technology together by understanding the needs and limitations of both. The
SAP Developer/Analyst works to build, perform build validation, and collaborate with subject
matter experts to design and provide data outputs. The SAP Developer/Analyst also acts as a
system administrator, system analyst, and solution provider, also serves as a project team
member, specifically on requirements definition and testing activities. Provides guidance,
assistance, coordination, and follow-up on complex problems and ensures resolution. Works with
application developers and information analysts’ personnel to support production applications
and user-specific operations. Provide day to day support and management of Business
Intelligence (BI) tools.
QUALIFICATIONS
Four (4) year degree in Computer Information Systems, Management Information Systems,
Computer Science, Computer Engineering, or a (closely related field) similar expertise. 5-8 years
of relevant work experience. JAKARTA EE (J2EE) and web technologies (i.e., Spring Framework,
Struts Framework, Hibernate, Rest Application Programming Interface (API). Experience in the
following web applications servers: Oracle WebLogic version 12c, Information Internet Services
(IIS), and Tomcat servers. Ecommerce application development.
(i) Develop queries and reports, programs for data conversion and document layouts for
outputs.
(ii) Provide technical support to the various functional teams within the Authority relating to
the SAP reporting application.
(iii) Experience with both Oracle and Microsoft SQL Server databases.
(iv) SAP Crystal Reports, SAP BusinessObjects Web Intelligence, SAP BI Central Management
Console.
(v) Prepare comprehensive and thorough documentation of the developed code.
(vi) Knowledge of new trends in the field of IT and SAP development.
(vii) Additional duties as required.

SKILLS, KNOWLEDGE AND ABILITIES
(i) Must possess strong written and verbal communication skills.
(ii) Proficiency with all Microsoft (MS) Office programs is necessary, including familiarity with
SharePoint.
(iii) Serve as a resource for resolving complex, escalated issues and collaborate with
developers/analysts to resolve and prevent performance and reliability issues.
(iv) Ability to understand business reporting requirements, create technical designs and
implement effective SAP solutions.
(v) Works closely with the functional teams within the Authority to understand and validate
the functional requirements.
(vi) Maintains effective and cooperative working relationships with process owners and
project consultants.
(vii) Work with Client internal stakeholders on the successful strategy, planning, and
implementation of critical tooling and platforms.
(viii) Production support experience and customer service.

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SENIOR DATA WAREHOUSE EXTRACT, TRANSFORM, LOAD (ETL) DEVELOPER (2 Positions)
Contractor shall provide two (2) Senior Data Warehouse ETL Developers that will perform a wide
range of development functions, including analyzing and resolving issues, translating business
requirements into technical requirements, converting, updating and uploading production data,
managing Client’s data warehouse, building reports, dashboard and analytical tools, test and
support the integration of third party and in-house applications. The Senior Data Warehouse ETL
Developers will work with Client business units, project teams, IT staff and Client contractors
to achieve the successful implementation of well-designed technical solutions.
QUALIFICATIONS
Four (4) year degree in Computer Science, Computer Information Systems or related field. Senior
Data Warehouse ETL Developer must have a minimum of 14 years of current experience in:
(i) Strong knowledge of Object-Oriented Analysis and Design
(ii) Proficient in Procedural Language (PL)/SQL stored procedures
(iii) Proven experience in data modeling/architecture
(iv) Hands on knowledge with interfaces and APIs.
(v) Development experience of APIs using Python scripting
(vi) Experience in designing and building metrics, Key Performance Indicators (KPI) and highquality
Dashboards using Microsoft Power BI
(vii) Expertise in data analytical skills
(viii) Expertise in data integration tools and data visualization tools
(ix) Proven experience in SQL Server Development
(x) Expertise in Unix/Linux shell and Practical Extraction and Reporting Language (PERL)
scripting
(xi) Strong and timely identifying and correcting performance bottlenecks and bugs
(xii) Design, build, and maintain high performance, reusable, and reliable code
(xiii) Ensure the best possible performance, quality, and responsiveness of the application
(xiv) Help maintain code quality, and organization.
(xv) Experience with Data Classification (DC) and Data Governance (DG)
SKILLS, KNOWLEDGE AND ABILITIES
Must have experience conducting, implementing, managing and analyze requirements of all
stakeholders and work with the business analyst to develop technical requirements and
execution plans. Work with the project team and/or end users to gather and translate
requirements into technical specifications. Understand data models within the warehouse
environment to support enterprise reporting and analytic initiatives. Assist in the development
of ETL processes and frameworks to support data movement within the warehouse environment
via Oracle/SQL Server Integration Services. Modify existing data warehouse processes and
objects as necessary to include best practice standards. Document internal/external data sources
to be considered for use within the data warehouse. Support ongoing data quality improvement
initiatives. Design and develop new Oracle Web forms for data gathering. Automate tasks that
are currently being manually driven and processed. Establish Data Governance vetting and
validating all data and data sources used in Client reports, KPIs, Dashboards, analytics, etc.
Develop and maintain a data dictionary with data classification for all data supporting the
Authority. Create, update and manage KPI presentations and dashboards using Microsoft Power
BI. Must possess strong written and verbal communication skills.

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SENIOR SQL SERVER DATABASE ADMINISTRATOR (DBA) (1 Position)
Contractor shall provide a Senior SQL Server Database Administrator that will perform
Development and Production DBA services for Client’s applications supported by SQL Server.
QUALIFICATIONS
Four (4) year degree in Computer Science, Computer Information Systems or related field. Must
have a minimum of twelve (12) years of current experience in:
(i) SQL Server Database Management and Administration
(ii) Microsoft SQL Server Clusters
(iii) Database Backup and Recovery
(iv) Virtual Machine (VM) Database Server Management
(v) Microsoft SharePoint Database Management
(vi) Solid knowledge of SQL Server Integration Services (SSIS)
(vii) SQL Server Report Server
(viii) Power Shell scripting for automation
SKILLS, KNOWLEDGE AND ABILITIES
Must have experience conducting, implementing, managing database systems and serving as the
Senior SQL Server Database Administrator for the Authority in the planning, development and
maintenance of databases systems for all applications utilizing relational databases. Makes
technical recommendations, and develop and implement policies, standards and procedures to
ensure the security, integrity, and efficiency of the SQL Server enterprise database system. The
Senior SQL Server Database Administrator is responsible in scheduling and performing regular
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database backup and recovery tests, disaster recovery tests and data archiving tests for the
database systems. Schedules and performs database and server patches for all databases
systems. Designs, implements and manages Microsoft SQL Server Cluster systems. Creates,
configures and manages database systems in a VM environment. Completes timely resolution of
service requests and implementation & creation of change requests pertaining to SQL database
applications. Supports developers and users on database related issues. Recommends and
executes procedures necessary to save, retrieve, and recover databases from hardware and
software failures, within established procedures. Support developed programs with the SQL
database application software to provide an easily accessible system for users, participate in
Change Approval Board (CAB) meetings as needed. Perform other operational tasks to support
Department objectives and SLAs. Keeps databases updated by planning, scheduling, testing, and
implementing database and hardware upgrades coordinating with Application, Server, SAN, and
Network teams. Proven ability to leverage Power Shell or similar tools for automation of
repetitive tasks. Proficiency in database design and performance optimization of SQL Server
databases, query plans, Transact Structured Query Language (T-SQL), profiler, and monitoring
tools. Expertise with cloud-based AWS, Azure solutions and architecture, especially utilizing
Azure Stack technologies. Experience with database mirroring, backup strategies, and disaster
recovery strategies.

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SENIOR ORACLE APPLICATIONS DBA (1 Position)
Contractor shall provide a Senior Oracle Applications DBA that will perform development and
production DBA services for Client’s Oracle Enterprise Business Suite (EBS) applications.
QUALIFICATIONS
Four (4) year degree in Computer Science, Computer Information Systems or related field. Senior
Oracle Applications DBA must have a minimum of twelve (12) years’ current experience in:
(i) Oracle Database Management and Administration
(ii) Oracle EBS Administration
(iii) Oracle Real Application Clusters
(iv) Oracle Cloud Infrastructure Management
(v) Oracle Identity Cloud Services
(vi) Active Data Guard
(vii) Recovery Manager (RMAN) Backup and Recovery
(viii) Oracle Database Upgrades
(ix) Oracle EBS Upgrades
SKILLS, KNOWLEDGE AND ABILITIES
Must have experience conducting, implementing, managing database systems and serving in a
lead capacity for the DBA team in the planning, development and maintenance of databases
systems for all applications utilizing relational databases. Make technical recommendations, and
develop and implement policies, standards and procedures to ensure the security, integrity, and
efficiency of the enterprise database. The Sr. Oracle Applications DBA is responsible in scheduling
and performing regular database backup and recovery tests, disaster recovery tests and data
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archiving tests for the database systems. Also, will be responsible for database sizing,
performance tuning of SQL statements and databases. The Sr. Oracle Application DBA must also
have experience with Database Upgrades and Oracle EBS upgrades. Be able to communicate,
coordinate and work with infrastructure team during hardware and storage
upgrades/migrations. Schedules and performs database and Central Processing Unit (CPU)
patches for all databases systems including Year End Payroll and Roll Up Patches. Design and
implement Oracle EBS Disaster Recovery in Oracle Cloud. Experience working and setup of Oracle
Active Data Guard, Oracle Identity Cloud Service, Oracle Enterprise Business Suite application and
middle-tier components including concurrent manager, Demilitarized Zone (DMZ) setup and Java
certification management.
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ORACLE FUNCTIONAL ANALYSTS (3 Positions)
Contractor shall provide three (3) Oracle Functional Analysts that will provide technical and
functional support for Oracle EBS modules, interfaces and other related applications to ensure
systems are technically and functionally sound and available. Prepare and maintain
documentation to ensure that applications can be maintained and recovered. These include
System Training Manuals, Description/Configurations/User/Technical Manuals, Standard
Operating Procedures (SOP), Scripts, Testing, Policies and Procedure Documents. Create and
execute test scenarios in support of production issue resolution. Look for areas of improvement
in monitoring, application stability, and root cause determination. Proactively monitor all core
business applications, including related system events, logs, ad alerts to ensure proper action in
case of issues or failure. Share and distribute knowledge with other team members and
throughout the authority. Create productive relationships by working closely with stakeholders,
technical staff, liaise with vendors, colleagues, and contacts from other teams to ensure timely
and efficient resolution of incidents and problems.
QUALIFICATIONS
Four (4) year degree in Computer Science, Computer Information Systems or related field or
relevant career experience. Oracle Functional Analyst must have a minimum of five (5) years of
experience related to Oracle technologies including (Oracle version R12 EBS). A minimum of three
(3) years’ experience working in an application support role; experience with Oracle Enterprise
Resource Planning (ERP) Cloud is preferred. Additional qualifications include:
(i) Incident management, problem management and change management processes.
Resolve incidence or issues discovered through tickets and monitoring.
(ii) Experience working with various support teams across the authority for triaging and
resolution of reported issues.
(iii) Strong analytical and problem-solving skills to diagnose and resolve incidents and
problems.
(iv) Ability to estimate and manage enhancement and support work for minor changes to
Oracle EBS.
(v) Experience working with Oracle Vendor Support for SR logging and resolution of vendor
related issues.
(vi) Knowledge of System Development Life Cycle (SDLC) methodology and principles.
(vii) Ability to take ownership of an issue and the dedication to see it through to completion.
(viii) Knowledge of roles, permissions, reports, and dashboards with the Oracle ERP
application.
(ix) Ability to set priorities and manage multiple issues at any given time.
SKILLS, KNOWLEDGE AND ABILITIES
Must possess strong written and verbal communication skills. Strong drive to document work,
share knowledge and collaborate in a team. Flexible, adaptive with an ability to stay focused and
a can-do attitude. Proficiency with all Microsoft (MS) Office programs is necessary, including
familiarity with SharePoint.
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TIBCO DEVELOPER (2 Positions)
Contractor shall provide two (2) TIBCO Developers that will perform modification, design,
implementation, verification and validation, and deployment of enhancements to the Client
Communications Service Manager (MCSM) middleware. The TIBCO Developers will design
integration service interfaces and schemas using industry standards, patterns, and canonical
representations. The TIBCO Developers will develop and execute automated unit and
performance tests of integration services. Additionally, the TIBCO Developers will be responsible
for creating detailed technical specifications for the existing application. He will also provide
support for the current production application. Finally, the TIBCO Developers will mentor other
Client team members on TIBCO and integration-related best practices.
QUALIFICATIONS
Four (4) year degree in Computer Science or related field. TIBCO Developers must have a
minimum of seven (7) years of current experience in:
(i) TIBCO ActiveMatrix (AMX) Business Works 5.x/6.x, BusinessWorks (BW) Adapters, Faster
Than Light (FTL), Designer/Studio and other TIBCO suite of products
(ii) Experience with full project life cycle, requirement analysis, design, development, test,
and support
(iii) Solid experience in managing and monitoring TIBCO using tools such as TIBCO Enterprise
Administrator and FTL Administrator
(iv) Expertise in Java, Java Messaging Service (JMS), Simple Object Access Protocol (SOAP),
RepreSentational State Transfer (REST), JavaScript Object Notion (JSON), SQL, eXtensible
Markup Language (XML) technologies, GitHub, Jenkins and Unix/Linux shell scripts
(v) In-depth understanding and experience with Service Oriented Architecture (SOA) and
Micro-Services based solutions
(vi) Hands on experience developing complex services/solutions based on Enterprise
Integration Patterns and Coding best practices
SKILLS, KNOWLEDGE AND ABILITIES
Proactive and able to catch issues before failures. Experience with common enterprise security
protocols. Possess a strong work ethic; takes pride in producing a quality product and a strong
DocuSign Envelope ID: 7F69CB6B-6439-4C63-8AEB-E425644EF90B
85 | P47520 – Procurement of Specialized Professional Services
team player. Support off-hours production issues and code deployments as needed. Solid written
and verbal communication skills with a demonstrated ability to explain complex technical issues
to both technical and non-technical audiences. Exceptional analytical and problem-solving
abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability
to work within a team-oriented and collaborative environment. Ability to be highly selfmotivated
and self-directed
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SHAREPOINT DEVELOPER (2 Positions)
Contractor shall provide two (2) SharePoint Developers that will perform design, development,
testing, and debugging of SharePoint applications. The SharePoint Developers will have web
development experience using .Net, HyperText Markup Language (HTML), Cascading Style Sheets
(CSS), XML, eXtenible Stylesheet Language Transformations (XSLT), and REST. The SharePoint
Developers must possess strong, hands on experience developing custom components including
forms utilizing InfoPath and Nintex technologies, templates, content types, lists, content query
web parts, search and content management. Development experience using SharePoint Client
Object model and user interface approaches that utilize JSON, JavaScript, JQuery (programming
language), and Bootstrap are a plus.
QUALIFICATIONS
Four (4) year degree in Computer Science or related field. Staff must have a minimum of seven
(7) years of current experience in:
(i) Strong knowledge and understanding in Microsoft Office SharePoint Server 2019 and
2016
(ii) Experience developing for SharePoint Online
(iii) Experience with SQL Database (DB) and SQL query development knowledge
(iv) Experience with MS SQL Server 2008 and later
(v) 3 – 5 years’ experience with ASP.NET Development
(vi) Experience building and maintaining applications using object-oriented methodology
(vii) Experience in the design and implementation of SharePoint and Nintex based workflows
and PowerApps
(viii) Design, develop and maintain key components of the software suite using classic Active
Server Pages (ASP), Microsoft .Net and SharePoint Server 2019, 2016, and SharePoint
Online (SPO)
SKILLS, KNOWLEDGE AND ABILITIES
Proactive and able to catch issues before failures. Experience with common enterprise security
protocols. Possess a strong work ethic; takes pride in producing a quality product and a strong
team player. Support non-business hours production issues and code deployments as needed.
Solid written and verbal communication skills with a demonstrated ability to explain complex
technical issues to both technical and non-technical audiences. Exceptional analytical and
problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure
environment. Ability to work within a team-oriented and collaborative environment. Ability to
be highly self-motivated and self-directed.
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INFORMATION SYSTEMS ANALYST (1 Position)
Contractor shall provide an Information Systems Analyst that will perform the following duties:
(i) Deploy, maintain, and troubleshoot core business applications, including application
servers, associated hardware, endpoints, and databases
(ii) Meet and coordinate with internal and external stakeholders to establish project scope,
system goals, and requirements
(iii) Develop, analyze, prioritize, and organize requirement specifications, data mapping,
diagrams, and flowcharts for developers and testers to follow
(iv) Translate highly technical specifications into clear non-technical requirements
(v) Perform the set-up and configuration of systems
(vi) Define and coordinate the execution of testing procedures, and develop test cases to
serve the overall quality assurance process
(vii) Provide documentation of all processes and training as needed
(viii) Develop and implement maintenance procedures, monitor systems health, gather system
statistics, and troubleshoot reported errors and alarms
(ix) Perform design, implementation, and upgrades of information systems to meet the
business and user needs
(x) Implement best practices for scalability, supportability, ease of maintenance, and system
performance
QUALIFICATIONS
Four (4) year degree in Computer Science or related field. Information System Analyst must have
a minimum of ten (10) years of current experience in:
(i) Experience working with information technologies and systems analysis
(ii) Strong computer, hardware, software, and analytical skills
(iii) Proven ability to assess business needs and translate them into relevant solutions
(iv) Strong understanding and knowledge of the principles and practices associated with
database maintenance and administration
(v) Experience installing, configuring, documenting, testing, training, and implementing new
applications and systems
(vi) Working knowledge of a wide variety of programming languages
(vii) Excellent analytical skills
SKILLS, KNOWLEDGE AND ABILITIES
Proactive and able to catch issues before failures. Experience with common enterprise security
protocols. Possess a strong work ethic; takes pride in producing a quality product and a strong
team player. Support off-hours production issues and code deployments as needed. Solid written
and verbal communication skills with a demonstrated ability to explain complex technical issues
to both technical and non-technical audiences. Exceptional analytical and problem-solving
abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability
to work within a team-oriented and collaborative environment. Ability to be highly selfmotivated
and self-directed.
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SOFTWARE DEVELOPER (1 Position)
Contractor shall provide a Software Developer that will perform the following duties:
(i) Design and develop new products using service-oriented architectures
(ii) Collaborate with others to ensure best practices are followed
(iii) Build and enhance new services and applications using C# (programming language), .NET
Core, and JavaScript
(iv) Ensure quality code by participating in code reviews
(v) Define and enforce the use of design patterns and coding standards
(vi) Analyze requirements to assist in the creation, grooming, and estimating of user stories
QUALIFICATIONS
Four (4) year degree in Computer Science or related field. Staff must have a minimum of ten (10)
years of current experience in:
(i) Expert in best practices and design patterns in Microsoft .Net
(ii) Experience with SQL and / or experience working with large, complex data sets
(iii) Minimum eight (8) years of recent software development experience in C#
(iv) Lead, motivate, and engage team members to cultivate a culture of excellence
(v) Minimum four (4) years’ experience creating and enhancing Continuous Integration
(CI)/Continuous Delivery (CD) code
(vi) Authentication/Authorization Standard (OAuth) 2.0
(vii) SQL Server Reporting Services; SQL Server Integration Services
(viii) Angular/NodeJS (programming language)/Javascript
(ix) 8+ years of experience designing and developing web applications
(x) Ability to be immediately effective in team environment
(xi) Experience with Microsoft Visual Studio and Microsoft SQL Server
(xii) Ability to work with minimal supervision
SKILLS, KNOWLEDGE AND ABILITIES
Proactive and able to catch issues before failures. Experience with common enterprise security
protocols. Possess a strong work ethic; takes pride in producing a quality product and a strong
team player. Support off-hours production issues and code deployments as needed. Solid written
and verbal communication skills with a demonstrated ability to explain complex technical issues
to both technical and non-technical audiences. Exceptional analytical and problem-solving
abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability
to work within a team-oriented and collaborative environment. Ability to be highly selfmotivated
and self-directed.
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INFORMATION (CYBER) SECURITY
Contractor shall provide staff to support the developing and maturing security initiatives and
maintain adequate levels of daily system security and emergency management protocols in
accordance with federal regulations.

SENIOR CYBER SECURITY ANALYST GOVERNANCE, RISK AND COMPLIANCE (GRC) (1 Position)
Contractor shall provide a Senior Cyber Security Analyst Governance, Risk and Compliance (GRC)
that will perform cyber security risk, governance and compliance management and oversight.
QUALIFICATIONS
A four (4) year degree in Information Systems, Computer Science or Cyber Security. Staff must
have a minimum of five (5) years of current experience in:
(i) Risk Management
(ii) Governance and Compliance
(iii) Information Security
(iv) Special Publication National Institute of Standards and Technology (NIST) 800 series
SKILLS, KNOWLEDGE AND ABILITIES
The Senior Cyber Security Analyst (GRC) must have experience
conducting/implementing/managing information systems audits. Must possess strong written
and verbal communication skills. Proficiency with all Microsoft (MS) Office programs is necessary,
including familiarity with SharePoint. Conducting and/or coordinating information
security risk assessments for technology and security frameworks. Facilitating multiple
stakeholders to agree on appropriate security solutions and verifying that security risks are
mitigated appropriately. Verifying that required security controls are built into new products
Performing deep dives on Information security-related processes and systems. Identifying system
limitations that could lead to regulatory risks in new products and services and provide guidance
for resolution and risk mitigation. Staying abreast of innovative business and technology trends
in Information Security, risk, and controls and advising leadership on technology initiatives.
Carrying out risk assessments and gap analysis of multi-networks and cloud environments using
compliance standards and frameworks such as PCI, Diplomatic Security Service (DSS), Criminal
Justice Information Services (CJIS) and NIST. Creating, managing, and enforcing compliance
requirements for business process and information systems and assisting in the development of
Authority wide cybersecurity compliance program. Designing and/or implementing Information
Security solutions in an enterprise environment. Leading initiatives for re-architecting and reengineering
of security controls to enhance the security posture of the Authority. Strong
knowledge of Vulnerability Management Remediation and Payment Card Industry (PCI)
Compliance
Certification Requirements:
(i) Certified Information Systems Security Professional (CISSP)
(ii) CRISC
(iii) Certified Information Systems Auditor (CISA) or Certified Information Security Manager
(CISM)
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SENIOR CYBER SECURITY ANALYST (SCADA and Industrial Controls) (1 Position)
Contractor shall provide a Senior Cyber Security Analyst (SCADA and Industrial Controls) that will
perform SCADA/Industrial Control Systems (ICS) information security subject matter expert
duties.
QUALIFICATIONS
Four (4) year degree in Information Systems, Computer Science or Cyber Security. Senior Cyber
Security Analyst must have a minimum of five (5) years of current experience in:
(i) ICS/SCADA Security
(ii) Information Security
(iii) Cyber Security Threat Hunting
(iv) Special Publication National Institute of Standards and Technology (NIST) 800 series
SKILLS, KNOWLEDGE AND ABILITIES
Must have experience conducting/implementing/managing Information Systems audits of
ICS/SCADA security controls. Must possess strong written and verbal communication skills.
Proficiency with all Microsoft (MS) Office programs is necessary, including familiarity with
SharePoint. Assessing, designing, implementing, and supporting cyber security controls within
the Authority’s industrial/train control environments. Conducting security assessments for
Industrial Control Systems (ICS/SCADA). Designing and implementing various cyber security
solutions in industrial environments. Strategic planning for the deployment of ICS technologies
and program enhancements in a secure manner. Assisting with constructing and reviewing
security policies and procedures. Assisting with the implementation of SCADA technologies to
comply with ICS/SCADA security frameworks such as NIST-SP 800 series. Developing and initiating
where feasible a comprehensive cybersecurity plan for train control, SCADA, enterprise and other
critical operations and technology systems. Assist in development of cybersecurity plan for rail
transit control systems. Identifying solutions to cybersecurity vulnerabilities identified in previous
audit/Penetration Test (PENTEST). Strategizing, developing and rolling out agency wide programs
in cyber security training, configuration management, incident response and access control.
Designing and/or implementing Information Security solutions in an ICS/SCADA environment.
Leading initiatives for re-architecting and re-engineering of controls to enhance the security
posture of the Authority.
Certification Requirements:
(i) CISSP
(ii) Certified SCADA Security Architect (CSSA) or other SCADA/ICS security certifications
(iii) Certified Ethical Hacker (CEH) or Incident Response Handler
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SENIOR CYBER SECURITY ANALYST (Threat and Vulnerability) (1 Position)
Contractor shall provide a Senior Cyber Security Analyst (Threat and Vulnerability) that will
perform Cyber Threat Hunting and Incident Response.
QUALIFICATIONS
A four (4) year degree in Information Systems, Computer Science or Cyber Security. The Senior
Cyber Security Analyst must have a minimum of five (5) years of current experience in:
(i) Splunk or Security Information and Event Management (SIEM) operations
(ii) Incident Response Handling
(iii) Cyber Security Threat Hunting
(iv) Special Publication NIST 800 series
SKILLS, KNOWLEDGE AND ABILITIES
Must have experience conducting/implementing/managing information systems audits of cyber
security controls. Must possess strong written and verbal communication skills. Proficiency with
all Microsoft (MS) Office programs is necessary, including familiarity with SharePoint. Assessing,
designing, implementing, and supporting cyber security controls within the Authority’s threat
and vulnerability network environments. Performing key threat and vulnerability response
activities. Monitoring the Authority’s networks and Security Information Event Monitoring (SIEM)
tools to identify Indicators of Compromise (IOC’s). Assisting with risk and vulnerability logging for
all Authority networks. Assisting with the implementation and administration of cyber security
tools/platforms for the Authority’s networks. Managing and utilize SIEM to hunt for anomalous
behavior on Client’s networks. Assisting in building vulnerability intelligence program across
the Authority’s networks for threats to analyze. Managing and utilizing vulnerability scanning
tools to log and prioritize vulnerabilities within Client’s networks. Responding to incidents as
necessary and provide 3rd level support to junior team members. Strong knowledge of
Vulnerability Management Remediation and NIST Compliance.
Certification Requirements:
(i) Splunk Core Certified Power user or higher
(ii) CISSP
(iii) CEH
(iv) Incident Response Handler

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CYBER SECURITY PROJECT MANAGER (1 Position)
Contractor shall provide a Cyber Security Project Manager that will perform cyber security project management budget and procurement oversight.

QUALIFICATIONS
A four (4) Year degree in Information Systems, Computer Science or Cyber Security.
Staff must have a minimum of five (5) years of current experience in:
(i) Project Management
(ii) Information Systems
(iii) Information Security
(iv) Budget and procurement management
SKILLS, KNOWLEDGE AND ABILITIES

Must have experience conducting/implementing/managing information systems or information security projects.
Must possess strong written and verbal communication skills.
Proficiency with all Microsoft (MS) Office programs is necessary, including familiarity with SharePoint.
Directing and managing project development from beginning to end.
Assisting with defining project scope, goals and deliverables that support department goals in collaboration with Information Security department, management and stakeholders.
Creating, maintaining and following project management artifacts/documents such as responsibility matrix (RACI), project management plan, project schedule, and procurement related documents (SOW, Executive Summary, Independent Cost Estimate), weekly status reports, budget documents (i.e. spend plan, acquisition plan), risks and issues logs, and lessons learned.
Drafting and submitting budget proposals and recommending subsequent budget changes where necessary.
Controlling costs, managing and controlling the scope and change controls as needed.
Knowledge of Vulnerability Management Remediation and Payment Card Industry (PCI) Compliance.

Certification Requirements:
(i) Project Management Professional (PMP)
(ii) CISSP
(iii) CISM or Certified in Risk Information Systems Control (CRISC)

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